Frequently Asked Questions

faq saskatoon

You have questions, we have answers.

You can have a free quote once you call us at 855.727.2256 or send us an email to customer service@scrubmasters.ca. Once we receive your company information, we will set up a walk through and within 2 days you will receive our quote.
The reason we do a walk through of your business is so we have a better idea of the cleaning services that you require. Every company has different cleaning needs, this can only be clarified by meeting with you and having you show us what is important to you.
Our start date is whenever you want.
Scrub Masters and our employees are bonded and insured. Insurance protects you against both your company and ours against liability. If someone is hurt while on your property they are covered, by us. Bonding is used to insure personal and work belongings. Both insurance and bonds are important because they act as a form of protection for your company, our company and Scrub Masters employees.
We clean as often as you would like us to. We have customers that have us detail cleaning 5 days per week and we have customers that only require a monthly sanitize. Our services range from basic janitorial (floors, washrooms and garbages) to executive detail (everything from front reception to personal desks).
Once we have completed the service requested, we send you an invoice. Office cleaning services are invoiced monthly. We accept cheques and direct deposit, at this time we do not accept credit cards or cash. Payment is due once the invoice is received as we invoice after the month is complete.
Scrub Masters does any type of commercial cleaning. Our main services include office cleaning, carpet extraction, stripping and waxing floors, window cleaning, post construction and move-in/move-out cleans. We have also detailed commercial kitchens for inspections. If you have a commercial project we will see how we can help you.
Our referrals come from current customers. We can definitely pass their names on to you.
We are going to fix it. If you are not happy with the service that we have provided please let us know. Once you hire Scrub Masters you will have a main contact. You can either phone or email them and they will respond within the same day. We take care of our customers and we want you to be happy.
We are not a franchise. Scrub Masters was born in Saskatoon in the year 2010. We are located in Saskatoon and only operate for businesses located in Saskatoon.
We have a toll free number simply because we thought it would be cool to be 855-SCRB-CLN (855-727-2256). This is also helpful for head offices that call outside of Saskatoon, but cool first.
I am glad you asked that! First of all we have personality. Have you heard our phone message? You should. We also sanitize and clean while other companies ‘dust’. Dusting is great if you don’t mind dirty keyboards and phones (not to mention a few virus and bacteria). We always show up to clean your business and have never missed ‘a day of work’. We stay current and keep our finger on the local pulse. What does that mean for you? We try to keep things personal and know all of our contacts at each of our businesses. Peace.

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